AGFA Photo Scanner SNAPSCAN User Manual

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A p p e n d i x C — T r o u b l e s h o o t i n g 66
Appendix C — Troubleshooting
T h i s a p p e n d i x g i v e s s o l u t i o n s f o r s o m e c o m m o n p r o b l e m s y o u m a y c o m e a c r o s s
w h e n s t a r t i n g u p o r u s i n g y o u r S n a p S c a n 1 2 3 6 s .
General Problems
The scanner or transparency option lamp flickers, dims, or fails to
come on.
n T h e c o l d c a t h o d e l a m p o f y o u r s c a n n e r o r t h e f l u o r e s c e n t d a y l i g h t l a m p o f
t h e t r a n s p a r e n c y o p t i o n n e e d s t o b e c h a n g e d . C o n t a c t y o u r d e a l e r o r l o c a l
A g f a s u p p o r t c e n t e r .
The scanner does not start up.
n C o n t a c t y o u r d e a l e r o r l o c a l A g f a s u p p o r t c e n t e r .
The scanner makes an unusual noise and nothing moves under the
glass plate when you turn on the scanner.
n T h e s c a n n e r w a s n o t p r o p e r l y u n l o c k e d . I m m e d i a t e l y t u r n o f f t h e s c a n n e r a n d
u n l o c k i t p r o p e r l y . R e t r y s c a n n i n g . I f t h i s d o e s n o t h e l p , c o n t a c t y o u r d e a l e r
o r l o c a l A g f a s u p p o r t c e n t e r .
The power and status indicator on the scanner’s operating panel
starts blinking at a higher frequency after the power-up sequence (=
15 seconds).
n A m a l f u n c t i o n h a s b e e n d e t e c t e d b y t h e s c a n n e r .
n C h e c k i f y o u h a v e u n l o c k e d t h e s c a n n e r .
n T u r n o f f t h e s c a n n e r a n d t u r n i t b a c k o n .
n I f t h i s d o e s n o t h e l p , p l e a s e c o n t a c t y o u r d e a l e r o r l o c a l A g f a s u p p o r t c e n t e r .
The power and status indicator fails to light up.
n V e r i f y t h e p o w e r c o n n e c t i o n t o t h e s c a n n e r .
n C h e c k i f t h e p o w e r s w i t c h i s t u r n e d o n .
n I f y o u a r e s u r e t h a t t h e s c a n n e r i s p o w e r e d o n , c o n t a c t y o u r d e a l e r o r l o c a l
A g f a s u p p o r t c e n t e r .

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