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74 VQT3E45 VQT3E45 75
Q&A
Troubleshooting
Try checking these items (74 - 79) first.
If the problem persists, performing [Reset] in the [Setup] menu may resolve the issue.
(Note that except for some items such as [Clock Set], all settings are returned to their
values from the time of purchase.)
Battery, power
Camera does not work even if power is turned on.
Battery is not inserted correctly (11), or needs recharging.
The power cuts off during use.
Battery needs recharging.
Camera is set to [Auto Power Off]. (28)
Turn on the power again.
Recording
Cannot record pictures.
The camera is in Playback Mode.
Press the Playback button to switch to Recording Mode.
Built-in memory/card is full. Free space by deleting unwanted pictures (25).
Recorded pictures look white.
Lens is dirty (fingerprints, etc.).
Clean lens surface with a soft, dry cloth.
Lens is foggy (4).
Recorded pictures are too bright/too dark.
Adjust the exposure (38).
2-3 pictures are taken when I press the shutter button just once.
Camera is set to use [Burst] (50).
Focus not aligned correctly.
Not set to mode appropriate for distance to subject. (Focus range varies according to
Recording Mode.)
Subject outside of focus range.
Caused by jitter or subject movement (52).
Recorded pictures are blurred. Optical Image Stabilizer ineffective.
Shutter speed is slower in dark locations and Optical Image Stabilizer is less effective.
Hold camera firmly with both hands, keeping arms close to body.
Set [Digital Zoom] to [OFF] and [Sensitivity] to [ ]. (47, 50)
Recording (Continued)
Recorded pictures appear coarse, or there is interference.
ISO Sensitivity is high, or shutter speed is low.
(Default [Sensitivity] setting is [ ] – interference may appear with indoor pictures.)
Lower [Sensitivity] (47).
Set [Color Mode] to [NATURAL] (51).
Take pictures in brighter locations.
Camera is set to [High Sens.].
(Picture becomes slightly coarser in response to high sensitivity.)
Brightness or coloring of recorded picture different from real life.
Taking pictures under fluorescent lighting may require a faster shutter speed and result
in slightly changed brightness or coloring, but this is not a fault.
Red banding may appear on the LCD monitor or part or the entire
screen may have a reddish tint, when recording or pressing the
shutter button halfway.
This is a characteristic of CCD and may appear if subject contains
brighter areas. Some blurring may occur around these areas, but this
is not a fault. This will be recorded in motion pictures, but not in still
pictures.
We recommend keeping the screen away from strong light sources
such as sunlight when taking pictures.
Motion picture recording stops midway.
With some cards, access display may appear briefly after recording, and recording may
end midway.
When recording motion picture, use a card rated with an SD speed class
of “Class 6”
or higher.
SD speed class refers to a specification for sustained write speeds.
If recording stops even when using a card with speed of “Class 6” or faster, the data
writing speed is low. We recommend backing up the data on the memory card and
reformatting it. (30)
The beep volume is low.
The speaker is blocked.
LCD monitor
Monitor sometimes shuts off even though power is on.
After recording, monitor shuts off until next picture can be recorded. (Approx. 6 seconds
(max.) when recording to the built-in memory)
Brightness is unstable.
Aperture value is set while shutter button is pressed halfway.
(Does not affect recorded picture.)